Exchange & Return Policy

Welcome to Guzel Empire’s Shipping and Delivery Information page! Here you can get acquainted with useful information on terms and conditions of our exchange & return policy.

Customer Sastifaction

Guzel Empire products are not refundable.

At Guzel Empire, your satisfaction is our first priority. We stand behind the quality of our products and will make things right if you are not satisfied with your purchase. We believe that we can work together with our customers to make every purchase a positive experience. Our shipments are carefully inspected before leaving our warehouse. But in the event you received faulty item, simply follow the instructions below.

What if I received a damaged?

Firstly, we apologise if the products received was damaged. 


1. Please email us as soon as possible at guzelempiresb@gmail.com / guzelempirechi@gmail.com
2. Provide us with your order number.